📋 Service Terms & Conditions

Terms of Service

These terms govern your use of our web development services. Please read them carefully before engaging our services.

Last updated: May 25, 2025

Agreement to Terms

By accessing and using the services provided by Roga Web Development ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These terms apply to all visitors, users, and others who access or use our services.

Services Provided

Web Development Services

We provide professional web development services including:

  • Custom website design and development
  • Web application development
  • E-commerce solutions
  • Website maintenance and support
  • Performance optimization
  • SEO implementation
  • Technical consulting

Service Scope

The specific scope of work for each project will be outlined in a separate project agreement or statement of work. Services not explicitly included in the agreed scope may incur additional charges.

Payment Terms

Payment Schedule

  • Project deposits are typically required before work begins
  • Payment schedules will be outlined in individual project agreements
  • Final payment is due upon project completion and delivery
  • Ongoing maintenance services are billed monthly or as agreed

Late Payments

Late payments may result in suspension of services and may incur additional fees. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month.

Refunds

Refund policies will be specified in individual project agreements. Generally, work completed and delivered is non-refundable.

Intellectual Property

Client Ownership

Upon full payment, clients own the custom code and content created specifically for their project. This includes custom designs, functionality, and content provided by the client.

Third-Party Components

Third-party libraries, frameworks, and tools used in development remain under their respective licenses. We do not claim ownership of these components.

Portfolio Rights

We reserve the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing.

Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete project requirements
  • Supplying necessary content, images, and materials in a timely manner
  • Providing timely feedback and approvals
  • Ensuring they have rights to all content provided
  • Making payments according to agreed schedules
  • Maintaining backups of their website and data
  • Keeping login credentials secure

Note: Delays in client feedback or content provision may affect project timelines and delivery dates.

Limitations of Liability

Our liability is limited to the amount paid for the specific service in question. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Third-party actions or content
  • Issues arising from client-provided content or requirements
  • Downtime or technical issues beyond our control
  • Security breaches not caused by our negligence

Important: While we strive for excellence, no website or application is guaranteed to be error-free or available 100% of the time.

Support and Maintenance

Warranty Period

We provide a 30-day warranty period after project delivery for bug fixes related to our development work. This does not cover new feature requests or changes to requirements.

Ongoing Support

Ongoing maintenance and support services are available under separate agreements. These may include updates, security patches, content updates, and technical support.

Response Times

Support response times vary based on the service level agreement. Emergency issues are prioritized over general inquiries.

Termination

Project Termination

Either party may terminate a project with written notice. Upon termination:

  • Client is responsible for payment of work completed to date
  • We will deliver all completed work and source files
  • Any deposits or prepaid amounts for incomplete work may be refunded at our discretion

Service Suspension

We reserve the right to suspend services for non-payment, violation of terms, or other reasonable causes with appropriate notice.

Privacy and Confidentiality

We respect your privacy and maintain confidentiality of your business information. Please refer to our Privacy Policy for detailed information about how we handle your data.

We will not disclose confidential information to third parties without your consent, except as required by law or as necessary to provide our services.

Governing Law

These terms are governed by the laws of Canada and the province where our business is registered. Any disputes will be resolved in the appropriate courts of that jurisdiction.

We encourage resolving disputes through direct communication before pursuing legal action.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. We will notify clients of significant changes via email when possible.

Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Location: Canada

Ready to Start Your Project?

Now that you understand our terms, let's discuss how we can help bring your web development vision to life.